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Volunteer opportunity description

The Royal Air Force Museum London, commonly called the RAF Museum, is located on the former Hendon Aerodrome, with five major buildings and hangars dedicated to the history of aviation and the Royal Air Force.

Join a team of volunteers who are passionate about enabling our visitors to get up close and personal to our unique collection of aircraft.

You will:

•be the go to person for a particular aircraft that we will assign to you before the event (for those that would like to know which aircraft will be made accessible, we can offer you the list once you have contacted us)
•share facts and stories (we will give you this information)
•help visitors to safely see inside the aircraft or from a viewing platform.
•provide a warm welcome and be a friendly face throughout the event
•maintain an awareness of what’s happening around you to ensure, not only your safety and the visitors, but the care of the aircraft.


You will be:

•confident in engaging and approaching our visitors •interested in helping to deliver these types of events
•interested in learning RAF stories and sharing them
•physically able to climb a number of steps, be active and able to bend and stretch (you will on your feet for 2-3 hours).
•able to work as a team •punctual and able to fulfil the commitments asked
•personable, friendly and approachable
•happy to be flexible on the night if the need arises


Before each event:
We will confirm the aircraft you will be with and provide you with some facts and interesting stories about the aircraft and its people. At the start of the event, a briefing meeting takes place, where we provide you with relevant information specific to that event, and a reminder of the expectations.

We will be hosting a training/recruitment selection event on Saturday 21 October in the daytime. Attendance of this event is required to be considered for the role.

At this training/recruitment selection event we will cover:
• Introduction to the Events Programme
• Introduction to the RAF Museum and our Volunteering
• Site Health and Safety • Event and Aircraft Health and Safety
• Visitor Experience standards and expectations
• Safeguarding • Collection Care of our Aircraft collection
• Queue Management techniques and strategies
• Assessing peoples physical abilities and how to talk with visitors about concerns

Commitment and hours:
Training and Selection Event: 21 September 2017, 10.30am-12noon or 2pm-3.30pm.

October Events: 27 September and/or 28 September 2017, 5.15pm-8.30pm.
Event briefing takes place between 5.30pm-6pm (arriving from 5.15pm).
Event runs from 6pm-8.30pm.

Our volunteer needs

We need volunteers who are free at these times


Volunteer opportunity location(s)

Volunteer opportunity locations map

About the organisation

Royal Air Force Museum

Rachel Ball
Volunteer Manager
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