This opportunity has expired.

Volunteer opportunity description

The RNOH NHS Trust is a world class specialist orthopaedic hospital and takes referrals from all over the country and sometimes the world. Patients are often far from home, leaving friends and family behind whilst they are treated.   

The ward support volunteer will provide a friendly face and a listening ear to parents, making a cup of tea. These parents often need somebody who is not a member of staff, who is in fact a parent themselves. Support for patients, playing a game, drawing at the bedside, distracting them from their time in hospital. Support for staff, completing feedback surveys. These Units are for patients under the age of 18 years and have varying needs. This role promotes social interaction, entertainment, participation, and helps provide a positive experience of our services. It will also provide a distraction from being a patient. 

Hospital site: Royal National Orthopaedic, Stanmore


Responsible to (named supervisor):       Ward Manager, nurse in charge


Hours / days Volunteer needed:

Tuesday or Fridays - hours to be discussed          


Key tasks:

Be-friending families and patients.

Assist patients at meal times. Ensure they have all the correct condiments, cutlery etc. they require. Refill water jugs to ensure patients remain well hydrated.

Ensure the families and patients have everything they need to make their stay comfortable.

Speak to patients engaging them in conversation

Being an advocate for the patient and their families.

Supporting staff, helping patients complete feedback surveys.


All volunteers will be provided with mandatory training before they can begin. This will include,

safeguarding, health and safety and confidentiality, as well as listening skills.


We will provide reimbursement of expenses; uniform; safeguarding training; general and   local induction.

Please use the APPLY link above to register your interest.



Person specification: Skills and competences

Excellent  communication and listening skills with a mature outlook

Caring, considerate, empathetic and compassionate, with the willingness to put patients first.

Can work on own initiative, but remain able to take instructions and follow them through.

Understanding  of,  and strong commitment to,  confidentiality.

Likes working as part of a team.

Must be aware of boundaries around patients, staff and visitors.

A volunteer can offer emotional support and empathy but under no circumstances offer advice or a medical opinion or discuss their own medical history or problems.

Volunteers are not permitted to lift or handle patients.

Our volunteer needs

We need volunteers who are free at these times


About the organisation

Royal National Orthopaedic Hospital NHS Trust

Katherine Saminaden
Volunteer Services Assistant
Organisation’s website:
Volunteer opportunity website:
Learn more about this organisation:
Organisation’s profile
View all volunteer opportunities listed by this organisation