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Volunteer opportunity description

London Transport Museum explores the story of London and its transport system over the last 200 years, highlighting the powerful link between transport and the growth of modern London, culture and society since 1800.

What the role entails:

Do you enjoy being in a customer facing environment, engaging with children and adults, and being part of a team?

We are looking for volunteers with commitment, enthusiasm and a passion for museum collections to support our excellent Customer Services team.

Our volunteers offer a warm welcome to visitors on arrival, assisting with the admissions process and providing visitors with any information they need for their visit. Supervising our collection provides an opportunity to engage with our visitors whilst learning about the history of London Transport.

  • Working directly with the public and Museum staff to deliver professional and friendly customer service
  • Patrolling the galleries, providing assistance and information to visitors
  • Handing out leaflets/promotional information related to the Museum
  • Welcoming visitors and being a point of information at the Museum entrance
  • Supporting staff in the Museum cloakroom



Skills you might need:

  • Good communication skills
  • Friendly, enthusiastic and approachable
  • Ability to interact with people from different ages and backgrounds
  • An interest in London and its history

Time Commitment:

We ask that you offer a minimum of 2 days over the Christmas period, between 22 December - 6 January 2018.  We are happy to discuss this further during the group interview.

  • Informal group interviews will be held on Thursday 13 December (11.00 & 15.00) lasting up to one hour
  • You are required to be available for an induction and training on Wednesday 19 December from 10.00 – 16.00

This role is suitable for those aged 14 years and over.

Out of pocket expenses:

London Transport Museum provides reimbursement of travel expenses up to a limit of £17 per day. Additonally lunch expenses of up to £5 can be reimbursed, if a volunteer commits to 4 hours or more in a day. Drink refreshments are provided on site free of charge.

Benefit to the volunteer:

  • New skills and greater confidence
  • Experience in engaging with different audience groups in a museum setting
  • Help with your future career prospects
  • Being part of a great volunteer team improving the experience for our visitors
  • Reimbursed travel and meal expenses up to set daily amounts as stated in the Expenses policy
  • A monthly London Transport Museum volunteer newsletter
  • There will be opportunities to continue volunteering in the future and to get involved with other aspects of Museum life

Disclosure Barring Checks (DBS):

This will not be required for this role.

Our volunteer needs

We need volunteers who are free at these times


Volunteer opportunity location(s)

About the organisation

London Transport Museum

Sam Clift
Volunteer Resource Coordinator
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