This opportunity has expired.

Volunteer opportunity description

Why we need you

Even though more than 1 in 100 people in the UK are autistic, many of them and their families still struggle to access essential community spaces, businesses and shops.

The National Autistic Society’s Autism Friendly Award champions premises who commit to making sure that autistic visitors receive the same warm welcome as everybody else.

We receive a huge number of enquiries from businesses and we need your help to ensure that all of them, no matter how big or small, receive a good level of information from us to begin them on their autism-friendly journey.

What you will be doing

  • Responding to email enquiries from businesses and others about the Award
  • Where you cannot respond to an answer, sending it onto the relevant part of the organisation
  • Keeping good records of enquiries received and responses made through our organisational database
  • You will receive a full induction on all of these aspects


Skills qualities and experience needed

  • Good written communication (good oral communication is not a requirement as you will be responding to email enquiries only)
  • It would be helpful if you had some knowledge or experience of customer service but this is not essential for the role
  • Understanding of standard IT packages, particularly Word, Outlook, using websites knowledge of databases
  • Ability to follow instructions and procedures
  • A good level of organisation

When and where

  • One day per week, flexible to your schedule
  • You are welcome to work from home or from Head Office in London
  • However, either way we will ask you to come in for a one-day induction in Head Office – this is not essential if you would find this very difficult


  • If you choose to work from Head Office, lunch expenses will be covered, as will travel expenses within London zones 1 to 6 only
  • For the one-day induction, lunch and travel expenses will be covered from anywhere in the UK
  • You will receive a full induction from the Autism Access Specialist
  • You will have a named manager who can give ongoing support in the role
  • Any reasonable adjustments will be handled in line with our organisational policies, and we are fully committed to making this opportunity as accessible as possible – we welcome anyone who is concerned about the adjustments they would require to get in touch

What you could get out of it

  • Training in the Raiser’s Edge database system
  • Good experience in administration, database management, customer service etc.
  • A chance to support our organisation’s work to create a more autism-friendly UK

We seek applications from anyone interested in the role, but particularly welcome applications from those with a diagnosis of autism or Asperger syndrome

Our volunteer needs

We need volunteers who are free at these times


Volunteer opportunity location(s)

About the organisation

National Autistic Society

Laura Clark
Volunteering Coordinator
Organisation’s website:
Volunteer opportunity website:
Learn more about this organisation:
Organisation’s profile
View all volunteer opportunities listed by this organisation