Volunteer opportunity description

This summer Team London Ambassadors will once again be based at nine of the busiest tourist locations across London, welcoming visitors and helping to maintain London’s reputation as one of the best cities in the world.

The Team London Ambassadors programme has grown from strength to strength since its inception during the 2012 Olympic and Paralympic Games. The Ambassadors are London’s ‘friendly face’, on hand to answer questions from tourists and Londoners alike and helping to show the world the very best that London has to offer.

Why become an Ambassador?

If you love London and want to help others this is the perfect role for you. Volunteering as an Ambassador means you will be immersed in London’s culture at some of the capital’s top visitor hot spots. It will help you gain and test your knowledge of London, and is a great opportunity to practice your customer service and communications skills whilst building a great network of friends.

The role of a Team London Ambassador

Team London Ambassadors are the welcoming face of London, and are tasked with providing an outstanding level of customer service by providing helpful, accurate and timely information to visitors and members of the public.

Ambassadors volunteer at one of nine information hubs based at the busiest tourist locations at London, answering queries and signposting visitors to local attractions.

Below is a summary of the qualities and commitment expected of an Ambassador and some of the key benefits and responsibilities.

Responsibilities

  • Assist anyone who asks a question in a helpful, timely and friendly way
  • Help to make each interaction special, personable and memorable
  • Provide advice and support to a range of different people including Londoners, tourists, people with disabilities, young people and those that do not speak English.
  • Help to keep your information hubs (pod) looking neat and approachable
  • Look after and maintain your uniform and accreditation pass
  • Be willing to learn more about your location and beyond
  • Listen and be respectful of your Team Leader

Qualities

  • Willingness and ability to deliver an excellent level of customer service
  • A love of London and desire to share this with others
  • Self-motivated and pro-active attitude
  • Willingness to work as a team and offer help to others
  • Be practical and use common sense
  • Respectful of others
  • A commitment to equality and diversity
  • A good spoken English communication skills
  • Can listen carefully to requests from visitors
  • Additional languages are welcomed

Commitment

  •  Attend a one-hour interview as part of the selection process
  •  Attend one full day foundation training on 26, 27, 28 April 2019
  •  Volunteer for at least five shifts lasting four and a quarter hours throughout the summer period 17 July – 1 September 2019

Benefits

  • Be part of this rewarding and high-profile programme and help to show the world all that our great city has to offer.
  • Gain experience of customer service and tourist information in a fun and supportive setting.
  • Gain access to other Team London volunteering opportunities including at exciting sporting and cultural events.
  • Travel expenses reimbursed for Zones 1 – 6
  • Subsistence allowance
  • Uniform and accreditation

We are committed to running inclusive programmes and want to ensure that all Londoners can get involved. Please get in touch if you would like to discuss any additional support needs and we will always do our best to accommodate them.

Please note: we are only looking to recruit 300 Ambassadors this year. If we receive more applications than places, we will select volunteers based on how well they demonstrate they meet the criteria in the role description in their application and at the selection day. If you are not successful this time we will signpost you to alternative volunteering opportunities in Team London.

Travel Expenses

Ambassadors who are based at central locations can claim travel expenses for up to zones 1-6 (equivalent to a maximum of £12.30 per shift) depending on the area in which they live. Ambassadors volunteering at Gatwick Airport are able to claim up to £25 per day, for public transport or mileage costs. Free parking is also offered at Gatwick. Please bear in mind that this will be reimbursed at the end of the summer and not before.

Refreshment

Allowance Each volunteer is allocated £6 per shift for refreshments and this will be loaded onto you card in advance. This can be redeemed at most cafes and supermarkets.

Uniform and Accreditation

Ambassadors are provided with a unique uniform that makes them easily identifiable to the public, this is yours to keep along with your accreditation pass and must only be worn during Ambassador duties.

In addition to the experience gained in interacting with the public, all Ambassadors are provided with customer service training, a range of special opportunities from our host venues including free entry and discounts.

Once you are recruited and part of the wider Team London Ambassador programme, there will be the opportunity to volunteer in key roles for some of our Major Events including the London Marathon and Ride London. 

How to Apply

To apply, please click the blue 'Apply Now' button in the top left of this page.

You will then be directed to the Team London volunteer portal registration page which you must fill in. This should take approximately 15 minutes to complete. You will need to submit your application form by midnight on Sunday 31 March 2019.

Once you have applied you can book onto one of our selection centre interview days for an hour at City Hall on 5, 6, 7 April 2019.

Please ensure you are available for at least one of these dates before applying.

If you have any issues with booking an interview slot please do contact the Programme Team on london.ambassadors@london.gov.uk 

Requirements

Frequently Asked Questions

The Role & Training

Will I just be handing out materials? No. The role isn’t just about handing out maps to visitors; it’s about interacting on a personal level with visitors to help them get the most out of their visit to the capital.

How can I prepare for my shift? As well as attending the Foundation and Location training, you’ll be expected to do some ‘homework’ and get to know your location. As well as basic information, such as the nearest toilets, cash machines, post offices and transport hubs, you should brush up on local restaurants, theatres and attractions. You will be provided with information to help you to do this.

Shifts

How do shifts work?  Shifts are available to book on an individual basis, with morning and afternoon shifts available on all days from Wednesday 17 July to Sunday 1 September. 

Do we get a break? You will be offered a 20-minute break. If you have any medical or dietary requirements that require an additional break, your Team Leader will accommodate this.

Can I volunteer for two consecutive shifts? Yes, this will be possible if the shifts are available. In this case, we encourage you to take a longer lunch break which your Team Leader will accommodate.

Accessibility

Can you organise Blue Badge Parking at my location? We will contact landowners to see if Blue Badge parking is available in the vicinity. Blue Badge car parking is available at Gatwick. Team London Ambassadors is an inclusive volunteering programme which aims to encourage volunteering in all Londoners.

We strive to ensure that our opportunities are accessible, and that volunteers have the support they need. If you have any queries, or require reasonable adjustments for the selection centre or whilst on shift, please contact London.ambassadors@london.gov.uk

Can I take part?

I’m under 16 – can I take part? No, unfortunately this opportunity is only available to those aged 16 and over.

Am I eligible to volunteer in the UK? If you live inside the European Economic Area (this area includes all the European Union countries), you are able to accept voluntary work without any restrictions. If you have a student visa you can volunteer part-time, provided that you work less than 20 hours a week during your school's term-time (you can work up to 40 hours in school holidays). If you are not a student but wish to do full-time voluntary work in the UK for up to 1 year, you can apply for a volunteer's visa.

Our volunteer needs

We need volunteers who are free at these times

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Volunteer opportunity location(s)

About the organisation

Team London Ambassadors

Contact:
Tom Potter
Project Support Officer
Organisation’s website:
http://volunteerteam.londo...
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